This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Reduce cost and improve CX with recommendations from your front-line employees. 0000001676 00000 n TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. 0000022600 00000 n 0000006957 00000 n 0000003025 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. 0000030939 00000 n services that improve customer satisfaction F|66Hxw Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Find and engage customers across all channels to accelerate growth. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000105286 00000 n Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. Tuchman continues, "I'm more excited than ever about our business. The Company provides . An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. Omnichannel, CRM, Automation, AI, we have them all. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. Understand your customers on a deeperlevel. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. 0000010434 00000 n Bringing smiles is what we do at TTEC for you and the customer. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. About Us. It operates through two segments: TTEC Digital and TTEC Engage. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). )~&njp~~? The people, processes, and platforms to optimize your contact center. Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. From data to insight, and insight to business value. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. We make it a point to make sure all our employees feel valued and . 0000028129 00000 n We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. 0000037328 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. Subscribe to TTEC's eNewsletter, Dialogue . At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. and reduce cost to serve. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . And that is a smart move. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000021593 00000 n Regardless of the products . Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. from 8 AM - 9 PM ET. Learn why we use cookies and how to manage your settings. Our industry specific CX solutions can help. Digital CX Jump-Start. 0000008022 00000 n To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 Privacy Policy. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 28 44 Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. There is nothing worse than a dumb bot. 0000007228 00000 n Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. 0000028000 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. 0000016806 00000 n Don't wish for happy customers. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. r\a W+v%J+aW] v%* TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. 0000009072 00000 n Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. "I am thrilled to welcome Shelly to the TTEC family. EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . Drive growth working with a customer experience outsourcing partner GET THE GUIDE. 0000005907 00000 n We combine leading technology partnerships and the CX expertise to enable your success. About Us. 0000002042 00000 n Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. Effective tax ratefor the full year is estimated between 22 and 24 percent. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. We combine leading technology partnerships and the CX expertise to enable your success. 0000009592 00000 n Empower your employees with the right training and tools to deliver amazing customer experiences. The experience economy has created an explosion of interaction volumes across a myriad of channels. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform.