I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. I will never use StubHub again. They said outta luck. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. This doesn't make any sense and I transferred these tickets way early on before COVID. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I just hope I get my money refunded. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. I will never use Stub Hub again. I will NEVER use stubhub again! We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. I am beyond angry and disappointed. It is taking Stubhub about 120 days to process refunds. if you have any questions please feel free to contact me. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. No where did it say there is 15% charge. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . You can send a private message to us here @TeamStubHub. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. I'm sorry but how is it their fault you messed up or your plans changed? She said to late sorry. i am not interested in a credit that expires so therefore am requesting my full refund. Site says venue will honor original ticket but when i click on view tickets nothing there! Make the best possible case for yourself. I hope they will reply me asap, I just want get my money back. Customer service will only take calls for ppl with event in the next 24 hours. i have attached the information from the venue. It also noted that its ability to open discussions with Viagogo has been a part of the decision. It is not specified anywhere in the mobile site and hidden in the desktop version! Hopefully the credit card company will stand up for me. On or about May 3, 2021, Defendant announced that it would provide Eligible Immediately called StubHub customer service. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. We greatly appreciate our communitys patience and understanding during this extraordinary time.. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! Its really not fair to people whom purchased on this platform. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Concert is tonight and just received tickets in a completely different section then what i paid for. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Have you made a mistake by purchasing an excessive number of tickets? When I received the tickets it is stamped on them in large lettersStudent ID required! He reportedly paid $120 per ticket. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. News Corp is a global, diversified media and information services company focused on creating and distributing . My order for $402.19. It is taking Stubhub about 120 days to process refunds. We lost the concert for that. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Did StubHub's changed ticket refund policy violate Massachusetts law? Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Remember to provide us with valuable feedback. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? to see the game on TV? Is Beyonces Tour Another Dynamic Ticket Price Mess? Copyright 2012 - 2023, ReturnsAndRefunds.com. I just bought a parking pass for an event. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. Please help me. (Not to be confused with a free alcohol section which would have been great). StubHub changed its fine print on March 25, offering most customers just a credit. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. The event has been passed, and no new date has been posted. Your service is terrible and not worth the fee. Bought tickets, they had an issue with the address during shipping and returned my tickets. When you mess up, that's your problem not stubhubs and not the original sellers. They only let a few more people in until they actually closed all the doors. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. 4. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. i have tried to call several times but have been on hold >3 hours on 2 occasions. I love them! "We were only allowed 120 percent credit toward future concerts, not refunds.". StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. if you have any questions please feel free to contact me. Your service is terrible and not worth the fee. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. If my ticket was valid I WOULD HAVE USED IT. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. We're not refunding money at this point,'" Cormier said. Read the full policy. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. This cookie is used for the website live chat box to function properly. >> PRETTY UNFAIR. Hi, @Fatsuma! As a marketplace, we act as an intermediary for buyers and sellers. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. But you money hungry corporates line your pockets and just go on like we owed that money to you. StubHub won't refund my money. I got a COUPON worth 120% of my original order. What are you going to do to help your customers? Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. I want to know what the point of the "protection plan" is that they have? Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. It does not store any personal data. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Bought tickets for James Taylor and Bonnie Raitt. If Adele ends up cancelling you will get a refund. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Dworsky says he hopes she'll intervene. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. Even talked to their top customer service expert who was an absolutely useless subhuman monster. them this was wrong and deceitful and did not get off the phone until they refunded my money. what should I do? This will be reported to the BBB and any other place I can provide this borderline illegal activity to. You still ended up with my money, and I never received any value for that. After the switch, you will enter the email address you use to access the community in order to reset your password. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! Til' they get their procedures in the correct order, I'll never return as a buyer. When I got to the venue my tickets were no longer accessible. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. I checked by calling Ticketmaster. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. On Feb. 26, StubHub's general counsel was hailing the company's . Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Stub hub is a 3rd party seller. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Just bought tickets. 2023, Hearst Television Inc. on behalf of WCVB-TV. I called ticket master and all the floor seats were sold out!! Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. Said cancellation was glitch. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. You can resell your ticket using either an app or a PC. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. You will enter your community username and new password and done! I called them within minutes to change the seats and they basically said I'm stuck with those seats. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. LAST time I purchase tickets through StubHub. Overall awful experience with only one of four tickets received for $500. Too many other competitors out there doing it differently. So you don't think it's possible the original buyer got refunded and we just don't know about it? Stubhub does not accept returns and does not have a return policy. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. If these are not available, you will likely get a full refund. I am traveling today from Mexico to Madridfor what? StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. F**ked up situation. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Wrong seats. Wrong seats. Any good news for refund for us regrading clear actionable step to get Coachella refund? Also disputing a charge that you made is fraud. I stated that it was not disclosed until after purchase and we went back and forth for a long time. Ticketmaster, for example, states that if an event is . Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. These tickets were not purchased with a coupon. The refund will typically process within 5 to 8 business days. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Hope someone from Spain make a demand withe the corresponding authorities. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. April 1, 2020 Can you explain to me how I can still use the credit that I was issued? In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. There were several other people at the event that had the same problem. About WSJ. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. Called back for refund. Called back for refund. He was waiting for someone else to send them to him. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. I would like to receive a refund. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. From that StubHub wallet page you can request a refund instead of keeping the credit. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. Major League baseball canceled the game and StubHub changed its policy. 4.6.2020. Thank you StubHub. These returns could mean so much to so many people, myself included, as to a difference as food or rent. All rights reserved. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. StubHub is taking a lot heat over the policy. No where does it state that you needed to be a student at the school to use these. "These consumers made a deal with StubHub," he said. Checked my status for my refund on two events. Terrible service as solution they've suggested me to sell them again, so fraud other people! Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. $868.64 is a lot of money especially now to just throw away. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Your email address will not be published. FRAUDULENT COMPANY!!!! StubHub stopped guaranteeing cash refunds. Never Again. What is your rescheduled or postponed event policy? Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. That is a great question. I called customer service right away, but they denied a refund. Tap Tickets in the navigation bar at the bottom. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. No Wonder I See Horrible Complaints. also the card I used to buy them I no longer have. Are you kidding me really!? be around to get first dibs at floor seats, on 09/20/2012 I went By clicking Accept, you consent to the use of ALL the cookies. I sold two tickets on StubHub and only received payment for one. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. Open the SeatGeek app. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. It has been awhile since I made the phone call to initiate a refund. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! I don't know how your company seems to think that 120% is of equal value or better. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. However, StubHub offers a refund. I won't let them take advantage of fans like me by ; and they have friendly voices. I hope we can get refunded. If I had purchased elsewhere I would have received a full refund! On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. If there is any changes to that, all affected buyers will be notified via email. Its my first and last time using this site. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. Shame On You. "The return of live events, the input of customers, partners, and regulators, and the . After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. You dont get to change the rules to suit you after the fact. Refund peoples money. What about Canada? The cookie is used to store the user consent for the cookies in the category "Other. View SeatGeek . It . They charged my account even after I transaction. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Should have checked this site first. September 15, 2021 while we were at work. No longer was it offering full refunds, only a 120. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. All of our tickets were void, fakes, frauds. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. I emailed them screen shots proving there was no such disclosure. Very disappointed. They still charged me fully for a canceled ticket transaction. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. However, from the date selection to the purchase the date was changed. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund.