All rights reserved. As a technician I see way too many ego pieces of equipment in my shop for repair or replacement. EGO attempted to set them up as a service site while I'm standing there. (305) 392-2525 Select product category from the above options. Access the headquarters listing for Chervon, Kelly Hammink, Customer Service Specialist. Maps helps you give users the context they need with static or interactive maps embedded into your site or app. Account Center. Find Local Service Center We later learned that it was 3 weeks before the service provider picked it up. Thought I'd try and be green and buy an electric lawnmower. 3+ day shipping. As it is, none of the EGO dealers in my area of >2 million people in a 25-mile radius offer service. Very reasonable and even more so that he comes to you. There is no way to get a timeline of any kind. For all customer service requests, please call: 1-855-EGO-5656 (1-855-346 . MTO Battery is not affiliated nor endorsed by EGO. The repair/service/parts business for many companies is more profitable than the initial new equipment sales side. Cases, connectors, and circuit boards are re-used and are not replaced or serviced. Find an HP authorized service center near you. We have been told it has been fixed and that the service provider took it back to Lowes. This Ego Power Plus mower's touch-drive technology makes it easy to operate without exerting a lot of force. https://www.stihlusa.com/WebContent/CMSFileLibrary/downloads/Limited-Warranty-Policy.pdf. Find Local Service Center Electric motors are usually pretty easy to fix, generally the issue is just a loose wire, a short, the brushes on the motor, etc. This web site will provide the address of a USDA Service Center and other Agency offices serving your area along with information . It was great until the battery failed and because it was under warranty, I contacted them. Welcome to RYOBI's Service Center locator, we're happy to assist you. 2105 Forest Ave. San Jose, CA 95128 (408) 947-2509. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Press J to jump to the feed. 650 blower lasted less than a year their customer service is worthless. Click here to check your account. Help a new couple find the perfect home in your real estate app. 801-827-0500 A new head is $45, which is 20% of the retail on the whole thing. STIHL doubles the warranty if you are a residential user, register the unit at the time of sale with the store (use the touchscreen if they have one), and buy some motomix or STIHL two-cycle oil. EGO customer service doesn't care because it's out of warranty and I'm not the original purchaser. The CS1804 chainsaw is top rated and worked well - when it worked. Join our peer-to-peer discussions to get your questions answered, share your ideas and feedback, and give back by helping others. Give Praise. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. Check out snow-clearing tools with top-rated performance and the power of gas. For all customer service requests, please call: For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). Hopefully you can find a way to repair it. and audit usage of this system, and all persons are hereby notified that use of Not even a timeline for someone to get back to me. Find Local Service Center 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) Date of experience: January 02, 2023 PB Peter B 1 review AU Jan 27, 2023 Batteries are garbage Looking for a place to eat? Has to be a repair center, which is apparently not all of them. We just saw that debate on this forum a few weeks ago when someone considered picking up a reconditioned model at Home Depot and ended up not doing so because of the limited warranty. Consumer gas equiptment is becoming less repair freindly as well tho. What would you like to do? I've been happy with my EGO products but I would discourage anyone looking to buy EGO products. Unlike the gas power head than can accommodate a hard blade edger, hedge trimmer, small leaf blower, pole saw & power broom to name a few. Drivers can rely on the Google Maps experience theyre used to, including intuitive turn-by-turn navigation, route overviews, lane level guidance, and voice support. My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. 9.00am to 5:00pm (Monday to Friday) Dealer Inquiries Orders containing lithium batteries will ship by ground only regardless of the shipping method chosen. For the best experience on our site, be sure to turn on Javascript in your browser. This company is truly a joke save your money, energy and time ! After some back and forth they called EGO. Count on accurate, real-time location information. I am not exaggerating when I say I have a near 1:1 sale to repair average. Asked me if those are the "green ones"? Find My Store. Find Local Service Center. Step #3: Detach The Carburetor From The Lawn Mower. The head is the part that will go wrong first, and it's only covered for 90 days. 7834 W 11th St. Tracy, CA 95304. Don't wait any longer. The ego is lightweight and quiet yes, but thats where the pros stop and you run into all the pitfalls of having to use batteries they die too quickly, overheat and to me feel underpowered. Extremely difficult to get any help from this company. I received a case number and then nothing. Find Local Service Center 800-864-1649 2023 Trustpilot, Inc. All rights reserved. Seems like a very shortsighted thing for them to do to not support these products after the sale. 877-754-5999 nothing but an expensive boat anchor with no usable warranty. (905) 337-2095 Find Local Service Center 715-822-2415 (800) 323-9355 I should have realized then, this was not going to go as planned. Ego Battery is Not Correctly Installed , See Also: Phone Number Preview / Show details, Find manuals and safety sheets for EGO cordless garden tools, including lawn mowers , hedge trimmers, chainsaws and our multi-tool. They could not even provide a rough estimate. Find Local Service Center I have gone the entire summer without the lawnmower. Find Local Service Center I did the Greenworx battery mower and really liked it. Bill's Lawnmower & Small Engine Repair. I'm really happy with these tools. This is unfortunate. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. It's almost always "greener" to keep something around a long time rather than buy a new one every two years even if it is old inefficient technology. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I am starting to suspect they have their own definition of "escalate" that differs from an accepted definition. 8:30am - , See Also: Customer Service Preview / Show details. I'm all for going green and such but a gas mower has never let me down. We just saw that debate on this forum a few weeks ago when someone considered picking up a reconditioned model at Home Depot and ended up not doing so because of the limited warranty. Sign up to hear about new Commercial Series tools and innovations. Packed up my lawn mower and went home. 208-890-2056 I finally found one HD the next county over that is one and said theyd evaluate it, but they need to ship it to Phoenix to do so. International Association of Better Business Bureaus. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. This is why I remain fond of my decades old gas powered equipment. Scale confidently, backed by our infrastructure. Warranty should not be the end of life of a tool. 802-375-2748. They say you have a warranty then give you the run around two supervisors at that! Street View and high resolution satellite imagery allow you to create more engaging experiences with additional detail. Find Local Service Center Best Lawn Mower Repairs Near Me - March 2023: Find Nearby Lawn Mower Repairs Reviews - Yelp Near Me Lawn Mower Repairs Most Recent Reviews Paul's Mobile Mower Service 1 Farm Equipment Repair Marc Z. said "I could not be more pleased. Enter a location to find a nearby echo repair center. 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