Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. For some customers, this has meant an extended delivery service from what would normally be a two-day service. Track a shipment. A TNT spokesperson told the Guardian: "We took a number of actions to restore service levels across our HM Passport Office network - including operational resources, extra team support and . Nothing delivered, no card, no update to the tracking at all. I don't get why they linked that TNT thing as it was just a Royal Mail delivery. I checked an email and there was a letter with a picture which was taken from the opposite side of the road or from the car with a statement that no one is at home. Welcome to the Digital Spy forums. They will use the 'share code' to confirm your immigration status and save this evidence themselves. AP. A TNT spokesperson said: "We took a number of actions to restore service levels across our HM Passport Office network - including operational resources, extra team support and additional . Received my new passport 15th Feb with documents to follow. Privacy Policy. . Joined by military and strategic experts, Frank Gardner looks at the situation in Ukraine, Transforming homes through a life-changing declutter, Stacey's back on red alert to recycle and upcycle, with the team's biggest challenges yet, Stealing it was just the start. However, there is a 50 excess and some general exclusions. It said: 'FedEx prides itself on outstanding customer experience and unfortunately on this occasion we have fallen short. For more information, please see our There. Calls to 0300 numbers are charged at . We are a group of people who love to travel and wanted to create a UK resource to give passport applicants some idea of how long they should expect to receive their passport. https://uk.trustpilot.com/review/tnt.co.uk. One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. I have had to rearrange a delivery THREE TIMES to attain a BRP, yet I have still not got a hold of my BRP. I was travelling home from working away that day. I have chased and been told it would be delivered yesterday and then today. Applied online on Saturday, posted my old passport back on Sunday and it arrived at the Pasport Office on Tuesday. 2023 Trustpilot A/S. Top marks to him. You will also need to enter your postcode. FedEx told us: 'As COVID-19 restrictions have continued to ease, HM passport applications have increased. Will I need a booster shot to travel in 2022? When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Tracking with Ship24 takes the pressure off the customer, with the only requirement being to enter the tracking code they received from TNT into the Ship24 website, leaving the Ship24 tracking system to do the rest! Send this to your employer or landlord via email. Im due to go on holiday on Sunday and its not looking hopeful. Just unbelievable, l don't know why the passport office still employing TNT for the passport delivery, very poor service, no communication, hours and hours on the phone. TNT, which is. Found a tracking number by using passport application number on TNT service as was never contacted with one by TNT. The passport meant to be delivered on 19th Jan. I dont know if its a coincidence but 10 minutes later I got my tracking info and its being delivered tomorrow. This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network. Was told it was coming today but when I checked it has now been moved to Monday.". Hope that helps! Saturday, Sunday and UK bank holidays, 9am to 5:30pm Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions. The driver picked up the wrong parcel and I have phoned practically every day and spoken to several people to find this package and get it sent back to us, however I never get contacted when they say someone will be in touch within an hour. Found the property it has been delivered to down the road. I rescheduled the delivery for this weekend again, only turn out this morning I look at the system it changed the date again. By. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. Examining staff should mark or flag the envelope as 9.00am Special Delivery and first class envelopes should be used. (This is where the backlog is). Still waiting ! Tracking your application. Got an update that my passport was dispatched/sent off yesterday (15th March) said that it would take a few days to get tracking from TNT and delivery. Tells HM Passport Office staff how to deal with delivery addresses for new passports and the return of supporting documents. Let me know if you hear anything before me, Ill update on here when I get any more news. I have sent my documents for passport application on Monday 7/9/2020 by special delivery to HMPO Peterborough and HMPO Newport on the same day. Someone must be present at your home/office when the courier comes to deliver your passport. Where is it. Passport Office now send me a link to the TNT tracking website clearly showing TNT have my passport. Blood, sweat and literal tears VideoBlood, sweat and literal tears Make tonight a movie night! We would be grateful if you would take a few moments to answer some questions. show previous quotes. Track your item So apparently my passport is arriving today 27th February between 08:00 and 20:00hours it hasnt , where is it? I attended the passport office on Weds 10 Nov to lodge my application. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Continue in the time remaining or youll lose your application. Have rung TNT "Customer Service" which is automated and does not recognise my TNT Ref number, finally i got through to a person who told me to ring the Passport Office as they did not have my passport. Ship24's universal tracking tool can instantly identify the TNT tracking number and obtain all the relevant tracking information on your TNT parcel's current whereabouts and status. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. Change Delivery Options. First attempt of the BRP delivery failed (despite being at home) Rearrenged the delivery and stayed at home and was just literally observing the door (which has a glass). Shipment number. Please let us know if it actually arrives on Saturday Pickles reading so many horror stories and feeling sick with worry. After reading Pugalongs reply about calling the passport office, as you know I tried calling them again. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions," the petition says. You have rejected additional cookies. written by Warefk158 on 19/06/2021. Welcome to TNT UK. You can contact them here. text/email from TNT or the tracking works. Premium Home/Office Delivery; If you choose to receive your passport via premium home/office delivery, you will receive payment instructions in the email sent to you once your passport reaches the TNT/FedEx office. Rosalie Gordon-Nzesi . Wayne Couzens: Did indecent exposure warn of murder? You can check tracking yourself Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field March 18, 2022 at 5:55 pm #10052 pugalug Participant I finally got my passport today as promised. It also apologised for the failure to deliver Angela's passport before her holiday. From the moment you order your delivery service via Parcel2Go, youll be able to see the whereabouts of your parcel, whether youve had it collected from your home or your office. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. You have rejected additional cookies. What do you want us to do? Staff should also be aware that the last post is 5pm. Suggested companies are based on peoples browsing tendencies. Dont include personal or financial information like your National Insurance number or credit card details. Blue British passports to return in March, PM to end asylum claims from small boat arrivals, Harry: I always felt different to rest of family, Hancock messages suggest plan to frighten public. ", Another said: "I have had three delivery dates and it hasn't turned up. Some have even had their passport or application supporting documents lost by TNT. We demand an investigation and inquiry into: 1) the due diligence carried out when deciding whether to award the contract to TNT. April 4, 2022 at 5:47 pm #11618. lisam1988. The line is open from 8am to 8pm Monday to Friday, and from 9am to 5.30pm weekends and public holidays. We use some essential cookies to make this website work. Before you ship Packing Documentation Conditions After you ship Tracking Billing Making a claim E-solutions Website Shipping tools Create an account More Downloads Contact us Customer Care Monday - Friday : 08.00 - 18.00 Saturday: 08.00 - 13.00 Sunday: closed Call us: 0800 100 600 Send a message Start chat now They can also explain any tracking statuses you're unsure of. Stanley embarks on a whirlwind tour Video. Some have even had their passport or application supporting documents lost by TNT.". Up to 10 different consignments or references can be tracked at a time. Have tried SIX times now to have the passport redelivered without success. The Passport Office is currently advising travellers to allow up to 10 weeks for applications to be processed, up from an average turnaround time of three weeks before the pandemic. The US-owned company, part of FedEx, signed a 77m three-year contract with the Home Office to deliver official travel documents in 2019, but Brexit and Covid appear to have wrought havoc. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. You can change your cookie settings at any time. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. Whether you need a courier for next day delivery, if it's heavy or lightweight - you'll find a solution for your business. I am hoping to hear something on Monday if not a call to hMPO is in order. TNT Express offers door-to-door shipping and in over 200 countries. People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You have accepted additional cookies. In recent months thousands of us have experienced significant delays in getting our passports delivered. The status on the website says that my passport has been "Dispatched/ Delivered". if nothing appears to give them a call and theyll chase it up? One time I schedule a weekday but they came a day earlier so that I missed again my passport. Rip-off websites are charging for free travel forms. How to track your UK passport application online?When approved, how do you track your passport delivery?Unlike other UK visas, you can actually track your pa. We apply in post office but they deliver thru private company. "We are taking additional steps to provide timely delivery by adding additional resources . Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, your application reference begins with POD, 10-digit barcode number from your application form, 9-digit number on your receipt if you applied at the Post Office. Companies can ask for reviews via automatic invitations. Shipment number Customer reference. Quick process Date of experience: 14 February 2023 RH roger hey 6 reviews GB 10 Feb 2023 Excellent and speady service When they send the text the passports are printed and ready to be sent out. 2) why TNT'S failure has not been looked into by the government. The firm has apologised for having 'fallen short'. Angela asked if she could collect her passport from the depot - but wasn't given permission. My passport was apparently printed and sent on Tuesday 15th but I have not heard anything from TNT since and I am unable to see anything on the TNT tracking page with regards to where my passport is. "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. This is criminal that the UK Government have chosen TNT and paid a them 77 Million contract to deliver passports and their couriers are just crooks who don't ring the bell but still take photos and say no one answered. Well send you a link to a feedback form. 0300 222 0000. Since then she's made repeated attempts to rearrange the delivery, spending hours on hold when this was unsuccessful, but ultimately TNT admitted it had 'lost' her passport. It told us: 'We will always be as flexible as we can with our policies and individual circumstances are reviewed on a case by case basis.'. But the reports on Trustpilot from people trying to get passports delivered by TNT will not make for happy reading at passport HQ. Why does HM passport office use a firm with such low rating to deliver an important item. Find out about call charges. It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. We use dedicated people and clever technology to safeguard our platform. Home Application accepted 3.06pm 25th March. Youll find your passport application reference in the confirmation email. 25 November 2021. No answer . 2 - Still no update to the tracking by Friday morning, so tried TNT Live Chat. I applied passport for my daughter this month, and the passport is sent via TNT. This is actually fed ex who are American no wonder postie is on strike !! Been on hold on the customer service phone line for nearly 3 hours yesterday. We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Where is my package? After applying at a Post Office branch you can track your application. To help us improve GOV.UK, wed like to know more about your visit today. Expecting new passport delivery. Shipping & Logistics Courier Service TNT UK TNT UK Reviews 14,176 Bad 1.5 VERIFIED COMPANY tnt.co.uk Visit this website Write a review Reviews 1.5 14,176 total 5-star 20% 4-star 3% 3-star 2% 2-star 4% 1-star 71% Filter Sort: Most relevant SH Sheila 13 reviews GB 3 days ago You have lost one of my boxes Passport delivery by TNT DrJ Full Member Just applied for a new passport. Good luck. Request and download a 'share code' online, using the relevant GOV.UK page: 2. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. You can contact us. How you track your passport application depends on how you applied for it. This is a new service your feedback will help us to improve it. Have rung and emailed the Passport Office who claim my passport is with TNT. FedEx tracking provides unparalleled insight into when your package will be delivered. They delivered it to the wrong house and I had to get it from a house 2 streets away but its here, my holiday is booked and Im currently packing my case . 1. However, the passport did not arrive. Collection . Will you do the same? TNT have had my passport since 10 January 2023 and no attempt at delivery. When you get to the TNT bit after putting application ref in, click on the box and it goes to the delivery date (I didnt know to do this first time round so it looked blank). Date of experience: 26 February 2023 Useful NI Nina 1 review GB 2 days ago Failed delivery 12 hour delivery window!! This experience is really pissing me off and frustrating. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Passport Tracking Options TNT Express Tracking Details. Some complained of waiting weeks for passports to arrive, or of staying in all day only to find that deliveries were cancelled. Have now signed the Change.org petition for the Govt to change it's delivery partner. . Apparently, theres a backlog currently. Just took a picture of the entrance & said failed to deliver. I missed the delivery today so trying to follow the steps to have it re-delivered or ideally sent to a depo but when i put the tracking details it just gives me a blank page except for the map pin symbol. Parcel Monitor for TNT tracks all your parcels, from priority same-day delivery to standard parcels. You can find the shipment number in your confirmation email or on the collection manifest (under the barcode). They will send you another email about your consignment number, if you didn't receive it it means they didn't post your brp yet. No info or anything. With TNT tracking, youll be able to keep an eye on the whereabouts of your parcel every step of the way. Email address. I read the reviews about TNT when I was still waiting for my British passport and I started to go into panic mode, but I have been pleasantly surprised: I received both my British passport and the supporting documents on time and just a couple of days apart (received UK passport first and then, separately, the supporting documents). Call the Passport Adviceline to track your application if you applied for your passport: When you call, select option 1 and enter either the: Passport Adviceline 8 working days from them notifying of receiving my old passport. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. To help us improve GOV.UK, wed like to know more about your visit today. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. Then when arranged to deliver on Sat they didn't show up and when I checked the tracking it was changed to Monday when I specifically asked for Saturday. Same house number. The best advice is to make sure that you allow at least 10 weeks to get a new passport, and to choose a holiday where you have flexible booking. Entering your TNT tracking reference will also work. TNT keeps changing passport delivery date by poqlpiusefdousngdn Fri Nov 27, 2020 7:36 pm According to my tacking number i should receive my passport on Thursday 26.11 i have waited all day and been refreshing the tracking website just to find out at 5pm that they have changed my delivery date to Friday. A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. 1. In recent months thousands of us have experienced significant delays in getting our passports delivered. An employer or landlord must check your immigration status online instead. This can be either a 9 digit number, if you used the Check & Send service through the Post Office, or a 10 digit number if you applied by post. 'There must be people who have neither the means or indeed the inclination to follow the course we took and frankly why should they have to?'. TNT delivery service tracking not working. According to the Times newspaper, HMPO is turning to alternative postal companies. Ive spent 20 minutes on this page and I need more time. TNT (owned by FedEx) were awarded a 3 year 77million contract by the UK Government in July 2019 to deliver new/renewed passports for HM Passport Office. I checked the TNT tracker this morning and it said out for delivery but didnt want to update here until it actually dropped through my letterbox, which it now has. Premium Delivery Option; If you chose Premium Delivery, TNT will contact you to schedule a date and time for delivery. Starring Dominic Cooper and Hugh Bonneville, The man facing 291 years in jail. If you need help with tracking your package, you can trace it online using the TNT tracking tool. Picture of a black front door. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being pushed back. Delivery to Europe in 1-3 days, the U.S. in 3 days and Asia-Pacific in 3-5 days.*. Watchlist. at the Post Office using Check and Send When you call, select option 1 and enter either the: 10-digit barcode number from your application form 9-digit number on your receipt if you applied at the. 0. the customer service phoneline is useless as its all automated, they claim they are open til 1pm on a saturday, this is not the case, they hung up on me on several occastions.sat in for the 2nd weekend in a row , no text saying out for delivery, stayed in an waitied for 12 hours, still NO PASSPORT!!!! 2023 BBC. No one approached the door, nor knocked. This site is protected by reCAPTCHA and the Google. He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. It will take only 2 minutes to fill in. TNT, which is. You have accepted additional cookies. We are truly sorry to Angela for any inconvenience caused. tried to deliver my passport - they tried this 3times, they didnt even ring my doorbell or knock even tho i was sat waiting for them. We use some essential cookies to make this service work. It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Absolute shocking service by Tnt. I have also used their Customer Service twice (to provide some further details) and in both occasions I have found nice, professional and helpful people. Domestic shipments are traceable online using the Track n Trace shipping tool, where customers or recipients must enter the consignment number or customer reference number on their accompanying paperwork or booking confirmation. There is no cost to change your pick-up location. (Renewal of passport)(Going on holiday on the 27th so PRAYING it will get here on time). Dont worry we wont send you spam or share your email address with anyone. worst delivery service1st attempt for passport delivery didn't give enough warning and sent me an email for delivery of the passport on the same day.2nd time sent me email again on the same day luckily I didn't leave for work and stayed at home for the delivery but than no delivery person showed up to deliver the passport.Tried to ring the customer service at least 10 times but each time they pick up and cut the call.