Join our team. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. * PEOPLE MATTER is one of our company s core values. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Si es as, entonces ReedGroup es para ti! Insurance Health insurance We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. A Customer Service Representative also handles concerns, complaints, or other issues. 88 followers . * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Training will begin for this class on Monday, May 1st Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Career Development & Growth: We provide ongoing training, coaching and development. Interested in Workday positions? Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Health insurance is either BCBSIL or Kaiser depending on where you are located. Alight Solutions Easy 1-Click Apply. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. All Rights Reserved. * High School Diploma or equivalent is required, bachelor's degree a plus * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Are you interested in helping us shape the future of work and life for organizations, people and their families? 26 Alight Customer Care Representative jobs available on Indeed.com. We strive for Excellence Every Day by collaborating with our clients and colleagues. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. At Alight, we believe a company's success starts with its people. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. The mission of our customer care teams exemplifies the need for humanunderstanding. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Carry out monitoring visits to verify information provided by . Learn how this feature works. These teams are a critical component of Alights health care,retirement and HR-delivery services. These teams are a critical component of Alights health care,retirement and HR-delivery services. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Alight Solutions Because transformation takes a workforce. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. View similar Customer Service / Guest Services jobs below. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. 1999 - This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Our people are our greatest assets at Alight Solutions because People Matter! As a Customer Care Representative, you will report to a Customer Care Team Leader Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Our people are our greatest assets at Alight Solutions because People Matter! Bilingual (English/Spanish) Customer Care Rep - Virtual. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. It is a very convenient Job I have ever worked. Required Skills. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Customer Service / Guest Services, Part-Time At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Meet Alight Customer Care Watch on Why Alight? At Alight, we are reimagining how people and organizations thrive. Be Real with Alight and help us re-imagine how people and organizations thrive. Help us reimagine how people and organizations thrive! Browse by city or country to find one in your region. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Customer Care Representative Human Resources. 2023 Snagajob.com, Inc. All rights reserved. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. This may include assisting the caller in navigating the system as well. Because transformation takes a workforce. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Get the latest news and information. On average, Willa Davie works for one . Tasks to include in a Customer Care job description . Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. You will Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Acknowledging and resolving customer complaints. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * Create and update employee files in database, as authorized. Get a free, personalized salary estimate based on today's job market. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * A demonstrated successful work history in customer service, insurance, or related field. We strive for Excellence Every Day by collaborating with our clients and colleagues. The mission of our customer care teams exemplifies the need for humanunderstanding. Full-time $12.50 an hour. Accurately documenting all conversations and actions taken on each interaction. to demonstrate your interest in the role. We strive for Excellence Every Day by collaborating with our clients and colleagues. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. You will be notified during the hiring process which checks are required by the position. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Help make it more accurate by adding yours. Alight - 3.1 San Juan, PR. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Must be able to work a flexible schedule based upon high call volume needs. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices.