Somers Orchard - former Horatia and Leamington Houses site. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. 1986 Crawley Borough Council election. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. But opting out of some of these cookies may have an effect on your browsing experience. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. If wallpaper is affected, its best to remove it and treat the wall. Browsealoud Accessibility News. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . We use some essential cookies to make this website work. All rights reserved. The latest news in your inbox every week. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. You also have the option to opt-out of these cookies. Apply for HMO licence. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Your own home. Council news, community updates, local events and more. Crawley Borough Council. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. This website uses cookies to improve your experience while you navigate through the website. Crawley Borough Council. Find out what repairs we can change you for and what is included in your rent. To make sure your home is a good working order, we plan buildingmaintenance. Visit us. We may need to return to complete the full repair. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. Thank you for your patience. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Under the Freedom of Information Act, please can you supply the following information: 1. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Before you contact them, they will expect you to have given us a chance to deal with your complaint. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Our aim is to sort as many complaints as possible at the first point of contact. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Emergency out-of-hours repairs. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Home Housing Housing Search our site Search. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Our approach. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. List First. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. Fire safety information for your council house or flat. This website uses cookies to improve your experience while you navigate through the website. Council housing in Crawley is a mixture of flats. A request for a service (e.g. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. . Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. The number . The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. It is usually found in your kitchen below the sink but not always. We will take firm action against anyone who does not allow access for this. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. We can help make it easier and more accessiblefor you to live in your council house. null. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. This is a True/False flag set by the cookie. The council provides appointments for non-emergency/non-urgent housing repairs. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. It affects one person or a group of people and requires a response. Previous. Call-off contract under t. Dont worry we wont send you spam or share your email address with anyone. Home. Your council must find you somewhere to live while work is carried out and pay for the cost of this. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. change your appointment later if you need to. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Mar 06, 22 (Updated: Aug 27, 22) Find out how we minimise the impact of doing works in your home. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. The team were very helpful and understanding of my dangerous situation. Content and site Copyright Crawley Borough Council 2020. You can change your cookie settings at any time. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. More details are in our Complaints policy. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. This is a True/False flag set by the cookie. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. If youre a secure tenant, you have the right to carry out improvements to your property. February 27, 2023 alexandra bonefas scott No Comments . Council tenants. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. This means that your home will be clean and in a state of good repair. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Our staff will not carry out works where children are unaccompanied. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. You can also claim compensation for the damage that has been caused during repair work. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. Dealing with a complaint is usually a straightforward process. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. Section 1. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Call us on 0333 050 8887 to start the process or fill in the form. 590 requests. The pattern element in the name contains the unique identity number of the account or website it relates to. All rights reserved. 2. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. All rights reserved. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Last . Home; Features; Services; About; Contact; Login; Get Free Demo Leaseholders and Freeholders . This is often referred to as filing a compensation claim for despair against a housing association landlord. This applies to all properties where gas can be used. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. We also use cookies set by other sites to help us deliver content from their services. Requesting online means you can: make your request at any time of day or night. You can request it through your 'My Housing Tenancy' online account. Crawley Borough Council. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. Analytical cookies are used to understand how visitors interact with the website. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Outside of office hours the number above is for. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. . After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. four in a bed contestant dies. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. LinkedIn sets the lidc cookie to facilitate data center selection. All rights reserved. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Find housing . Search. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. You can report all repairs, including gas and water, using our online form or on 01293 438111. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. These services include waste management,. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. To chat with one of our team or nd out more about our services, give us a call on 0330 995 8007 or email us at hello@liberty-group.co.uk This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Crawley Borough Council has considered your request and decided not to provide you with this information. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. The council should repair any damage caused by maintenance or building work. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Please do not leave children under 16 alone in your home while we are working. You may have to leave your home if major works are needed on the building. As per your tenancy agreement, you must allow us into the property to service appliances. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Telephone: 0300 1113000. Emergency out-of-hours repairs. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Outside of office hours the number above is for emergency repairs only. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. Our approach. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. Crawley Borough Council. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. How to rent one of our 5000 garages or outside storage cupboards. Our letting standard sets out the standard of repair and appearance you can expect when you move in. The money owed will be recovered whenever the property is sold in the future. If you are a tenant, please report your non-emergency repairs online. These cookies do not store any personal information. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. While repairs may fall under the developer 's guarantee during the . Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Get premium, high resolution news photos at Getty Images Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. To provide you with the best online experience we use a range of essential site cookies. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough All rights reserved. These cookies track visitors across websites and collect information to provide customized ads. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. Thank you so much. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income.