A cancellation can come for any reason on any booking made by January 31, 2022. All bookings are subject to these booking conditions. make the full payment by the December 31, 2022 deadline. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES. To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. If a special request can only be met at an additional cost, except where contrary to the requirements of applicable law, that cost will either be invoiced prior to departure or will be payable locally. Other special diets such as kosher meals, gluten-free and lactose-free may be available upon advanced request. However, at the end of the entire process, it acknowledged my payment but indicated that I still owed a little over $300, which was the exact amount of the gratuities for the cruise. Posted January 13. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. All airlines operate a non-smoking policy. In this situation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not us. In this event, you will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. Please visit your airlines website for details. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. 1.3 What information must I provide to you and why? Passengers should note that suppliers may not allow name changes and that the booking may need to be cancelled and rebooked. When consumed in any shipboard restaurant, bar or dining venue, a corkage fee of $15 applies per bottle. For most international flights, this will be the Montreal Convention 1999. Where a refund is due, we will pay you the full amount of the decrease in our costs. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. If you fail to supply full and accurate details within the time-limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Some of these conditions may limit or exclude the airlines or other suppliers liability to you, often in accordance with International Conventions. For example, what is and is not included in the price of a Galapagos Islands cruise may differ slightly from the information set out below and you should check the specified itinerary applicable to your booking. You are also strongly advised to take out appropriate and adequate insurance to protect such items. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. If these are found, they will be confiscated. Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +44(0) 1932 834127 for information (calls cost 7p per minute plus your telephone network charge. Terms and conditions for those travelling in a group are different to those that apply to individual bookings. Final Payment is Jan 6, so I went into My Celebrity account and paid the final payment amount. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. Please review the Guest Conduct Policy at https://www.celebritycruises.com/gb/terms-and-conditions or contact your local booking office for further details in advance of travel. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. Guests will go to a tender platform from which you will board the tender. Some airfares may require full payment at time of booking, which may be non-refundable. The airline and flight routing may differ from the original assignment due to this name change. 1. Our contact details for our Customer Relations Department Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. You will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21). This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to our UK office and the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. However, torch lighters and novelty lighters that look like guns are not allowed onboard. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. Celebrity Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above. ("NRDB") cancelled prior to final payment due date will receive a future cruise credit ("FCC") in the amount of the deposit minus a $100 per person . 4.3 What about Special Services/Requirements? Flights will either be by scheduled or non-scheduled service. No action is required on the part of guests or travel agents, and no cancellations will occur until the new final payment date. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. click on person 1 to upload and write text for person 1 and then select person 2 for 2nd person messages. You acknowledge, agree and understand that Celebrity Cruises or RCL Cruises Ltd is not responsible in any way for the actions, inaction, omissions, negligence, or willful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against Celebrity Cruises or RCL Cruises Ltd , its employees, directors, agents, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. Celebrity Cruises Inc. and RCL Cruises Ltd are both members of ABTA with membership numbers Y4358 and L8357/Y3001 respectively. Emergency exit seats will therefore only ever be assigned at the discretion of the airline at check-in. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) RCL Cruises Ltd will be fully responsible for the proper performance of the package as a whole. Authorities as well as applicable national authorities in other countries where you are travelling in advance of the date of any flight booking. Please note that we must receive the balance of the holiday cost at least 70 days prior to departure. Yes. If you would like to bring a motorised wheelchair or scooter on board you must complete the Guest Special Needs Form we provide with your Confirmation Invoice and then send it to our Special Services department by email at specialistservicesuk@celebritycruises.com at the time of booking to provide the dimensions and battery type as limitations may apply and we may not be able to accommodate this request. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). and will dispose of containers holding alcohol. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. If this holiday is in fact cheaper than the original one, we will refund the price difference. Guests who book these staterooms must sign and return the Guest Special Needs form we provide in order for us to ensure that they are only allocated to those guests who have a genuine medical need for them. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. We may record calls to our call centre for quality and training purposes. See also sections 4.3, 5.2 and 5.6 below. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. Your actual flight timings will be shown on the Air Arrangements page of your cruise e-docs, which you should check carefully as soon as you receive these. Please advise us in writing of any special requirements you may have at the time of booking e.g. Please note: The ability to pre-book your seats and complete online check-in varies between airlines and ticket class. A. Thanks Matches and normal lighters are allowed onboard. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). For example, In the UAE, some prescribed and over the counter medicines are considered controlled substances and cant be brought into the country without prior permission from the UAE Ministry of Health. All participants who engage in such recreational activities do so at their own risk. Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Celebrity Cruises, AquaClass, Celebrity Select Dining, Celebrity Escapes, CelebrityLife, Apex, Constellation, Eclipse, Edge, Equinox, Flora, Hot Glass Show, iLounge, Infinity, Millennium, Michaels Club, Qsine, Reflection, SeaPass, Silhouette, Solstice, Summit, Xpedition are trade/service/registered marks of Celebrity Cruises Inc.Ships registered in Malta and Ecuador. No refunds will be given on any cruise for no-shows. In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. This means you are not entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. From August 2022 Travel + Leisure, published by TI Inc. A Guest Conduct Policy warning will be issued, and guests may be subject to disembarkation at their own expense for onboard drone usage. At the time of printing, all details listed in this brochure were correct. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Please contact your Personal Cruise Specialist for further information. If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. The provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together The Athens Convention) applies to your cruise as well as the process of getting on and/or off the ship. Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. I did a search on Celebrity site and this one as "final payment". Please note: It may not be possible to confirm your flight details at this point. The limit of our liability for death and personal injury for non - shipping incidents is limited to 400,000 SDRs (approximately 379,000). Not meeting any special request for any reason will not be a breach of contract. You must also give us details of any relevant insurance coverage you hold. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. The from prices are calculated using the lowest stateroom category available and this pricing may not be available on all sail dates shown. Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean International, Carrier, its employees, directors, servants and agents are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage. You may then be left at any port or place at which the ship calls without us incurring any liability. You may book a Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book. Onboard please refer to the Guest Relations Desk or the Medical Centre. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . Bookings made within 75 days to the departure date: Full and final payment is due to confirm the booking before the option expiry date. In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim see sections 2.1, 2.3, 2.4 and 5.8 above. You must pay the applicable price of any such holiday. Some flights will involve a change of aircraft. We have appropriate security measures in place to protect this information. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. In this case, you will have to pay cancellation charges as set out below (see section 1.11 below). 2023 Celebrity Cruises, Inc. The changed arrangements will then be treated as a new booking. You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. Activity. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. The final payment date is in three days for the cruise that we are looking at. 5.10 What about circumstances which are outside of your control? Call us at 800-338-4962 or . Can the Future Cruise Credit be used for the deposit? a letter from a doctor etc.). Norwegian Cruise Line recently extended its final payment deadline through April 30, 2022, and to 60 days rather than the previous 160 days before sailing. Company Information Celebrity Cruises Inc. doing business as Celebrity Cruises is a subsidiary of Royal Caribbean Cruises Ltd, a registered Liberian company with principal place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735).