cancelling one person off a holiday jet2. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. We will try our utmost with the airline, the accommodation and the relevant transfer supplier to fulfil all your medical requirements. If we receive an email failure notice or no email address has been provided, we will send notification to the advised postal address. Half Board Plus and Full Board Plus - typically includes an additional service(s) to a standard Half Board or Full Board package respectively as detailed above. GB 911 4683 35. If we cancel your holiday for any reason other than those detailed in the table above you can either (i) have a refund of any money that you have paid for the holiday, except for any amendment fees; or (ii) accept an alternative holiday of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). (b) Jet2.com will not process claims submitted by a third party if you have not submitted the claim directly to Jet2.com and allowed Jet2.com time to respond, in accordance with clause 18(a) above. If any change to your flight(s) is known more than 48 hours in advance, our Operations Team will try to notify you of such change using the email address you advised at the time of booking. (c) Other passengers required on booking - one Free Child place is available when there are at least 2 passengers paying the full adult price. In the event that the performance quality of such services is reduced or that such services are unavailable for any reason, this will not be considered a significant change to your holiday and no compensation will be payable to you. Get luxury for less and enjoy your five-star hotel, return flights, 25kg baggage and private hotel transfers all included. We aim to provide your holiday as booked, but we do reserve the right to cancel your holiday at any time (although we will not cancel your holiday within 10 weeks of departure other than in the circumstances described in the table below). Advice on service and amenity variations during 'peak' and 'off-peak' seasons: Most of the destinations we feature/advertise are available all year round, however some do have quieter off peak periods when you can enjoy the resort or city being less crowded and more personal attention from colleagues. Please note that all information relating to local restaurants, resort activities and other resort services provided is for general guidance and information only. To request special assistance, please complete and submit our Special Assistance request form on our website at: www.jet2holidays.com/request-special-assistanceor for more information, view our FAQ section on Medical and Special Assistance at www.jet2holidays.com/faqs/i-havent-booked-yet#faqs1-14. This policy offers cover for pre-existing medical conditions, however you must declare them and an increased premium or excess may be required. Using a taxi or minicab - never accept a lift from an unlicensed taxi, a stranger or someone you dont completely trust; try to share a taxi with a friend; if youre calling a taxi from a public place, try not to let people overhear your name or details of where youre staying; always sit in the back of the car and if you chat to the driver dont give them any personal details. We provide this security by way of an ATOL (number 9618) administered by the Civil Aviation Authority (Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk)/a bond held by Jet2holidays. If we cancel your holiday for these reasons, you can either (i) have a refund of any money that you have paid for the holiday, except for any amendment fees; or (ii) accept an alternative holiday of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). we have been unable to collect a Prepayment on two consecutive occasions; we suspect any fraudulent action in relation to a Payment Plan; certain features of your holiday change (for example, the departure date or the destination changes); or. Your holiday accommodation - never leave your key where someone can see your room number; dont leave your window or patio doors open, especially with villas or if your room is on the ground floor or has a balcony; remember to lock doors even when youre inside the accommodation. Call recording We reserve the right to request a fitness to fly certificate. 2.3K Posts. We do not allow destination changes. You are entitled to make one name change per booking where you will have to pay only an administration fee of 35 per person, per one way flight. 8. Car hire is subject to availability and minimum age requirements. The Master may also withdraw some of the ships services or facilities, including the closure of the outer decks and the deployment of deadlight window covers, if he determines that this is in the interest of passenger or ship safety. You can book car hire as part of the package holiday (for example if you purchase a Jet2villas product, or purchase car hire at the point of booking your package holiday), or you can book car hire after your original package holiday booking. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. The lead name of your party may cancel your holiday at any time. Some kids clubs may be chargeable and we do not guarantee that they are free of charge. If we are made aware of a severe allergy and you or any member of your party is not carrying the required medication, that person may be refused travel. These conditions, along with Essential Holiday Information and all other information on our website and in our brochures (depending on how you make your booking) set out the terms and conditions of the contract between you and Jet2holidays of Low Fare Finder House, Leeds Bradford International Airport, Leeds LS19 7TU. You cannot guarantee that your personal data will not be misused. Our safe travel requirements may change, and the latest version on the date of your holiday will apply. You can unsubscribe at any time. For a delay of over 12 hours or where an overnight stay is necessary we will provide overnight accommodation if possible. Apartments self-contained accommodation with one or more bedrooms with twin/double beds, basic kitchen facilities (usually 2 cooker rings and a fridge), a shower room, and occasionally a separate living space. Essential items: Please ensure you carry essential medications for the duration of your holiday in your hand baggage. Next, enter your Jet2holidays booking reference number, surname and departure date. If you feel the policy isnt right for your needs and you notify us within 14 days of purchase, well refund the premium to you in full, as long as you havent already travelled or made a claim. Money and personal belongings - we strongly recommend that you store all money and valuables in a secure place during your holiday. The cancellation charges shown below apply from the date we receive the written notice at our offices, the travel agent activates the cancellation, or you make a telephone cancellation. Please make sure you read the terms and conditions of your policy carefully to make sure the cover is right for you. Our responsibility to you is to make the booking with the relevant supplier in accordance with your instructions. As such, two infants could only travel with two adults who are responsible for their welfare etc. The balance of the price of your flights must be paid at least 10 weeks prior . Jet2holidays, Jet2Villas and Jet2City Breaks are trading names of Jet2holidays Limited. Itinerary changes (to departure date, airport, flight time, duration, destination or . 22. However, please note that this may not always be possible. Please note, this is payable at the time of the change and is non-refundable (even where you or we cancel a booking). If your holiday is cancelled then we will not take any further Prepayments and we will calculate any refund which is due to you in accordance with the other terms and conditions relating to the cancellation of a holiday. Illness during your holiday is not that unusual it may be as simple as a change in what you are eating and drinking, or even the weather as you are in warmer climates. The basic price of your holiday does NOT include the following which will cost extra: transfers to and from your accommodation if not stated; in-flight meals; sitting together; holiday insurance; any additional charges that hotels or apartments may make for facilities such as cots, minibus services, sun beds, sauna, tennis courts and equipment, porters, excursions, etc. Treat yourself to one of our ultra-luxurious, five-star Indulgent Escapes. add ancillaries to your holiday, in which case your final Prepayment will be adjusted accordingly (unless you chose to pay for these at the point they are added to your booking); change the day of the month on which your Prepayments are taken to another day of the month approved by us (although if you notify us shortly before a Prepayment is due then the Prepayment may still be taken on the original date); make a one-off Prepayment which will reduce the amount of your final Prepayment. If you are in difficulty whilst on holiday and ask us to help, we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. Unless otherwise stated, a compact car is included in the price of your villa holiday. h) Where you are travelling with any sports equipment or mobility aids or require an adapted room or property, your holiday price may increase due to costs relating to additional transfer requirements for such equipment or a room/property upgrade to meet your requirements. Answer 1 of 6: Hello , ive booked a holiday for nxt June , there are nine of us going and have 4 rooms booked ,two in three rooms and 3 people in the other ,there is no lead passenger .I have paid 200 deposit for each person but one person said they won't be. For customers who require support or advice prior to booking, please complete and submit our Special Assistance request form on our website at: www.jet2holidays.com/request-special-assistance or view our FAQ section on Medical and Special Assistance at www.jet2holidays.com/faqs#faqs1-4. You will be responsible for the payment of any charges for medical treatment and/or drugs provided on board. (c) Clauses 18(a) and 18(b) above will not apply to those customers who do not have the capacity to submit claims themselves. Please be aware that you may have a wait upon arrival at the airport to be transferred to your accommodation. Bookings made after your original package holiday booking:We are not responsible or liable for the provision of the car hire or for anything that happens during the course of its provision by the Car Hire Supplier. Special assistance and medical conditions: If you require special assistance for you or a member of your party (e.g. Although the local authorities in each country set standards for official hotel star/quality ratings, we know standards can vary between hotel and apartment accommodation of the same official rating in different countries and even in the same country which does not give you a consistent way of comparing accommodation standards. My wife and I booked a bespoke holiday to China last September, to travel in March 2020 from local travel agent, Ocky White Travel. Please note -In the event that we notify you of a significant change to your package holiday and you do not respond to confirm one of the options provided to you as set out above, we will send a further reminder with a further request to confirm your final decision. We cannot guarantee any request will be met and will not pay compensation for failing to meet a special request. 10. Jet2.com may request evidence that you have the consent of other members of the party to submit a claim on their behalf. Where the driver is outside the age range of 25 70, additional charges may apply. If you or anyone in your party changes their name, please contact us immediately so that they can reissue you with a new ticket. Find your ideal villa holiday where your villa, return flights, 22kg baggage and car hire is all included in the price. Please read the arrival instructions on your local private transfer voucher carefully so that you can find your transport easily and start your holiday as soon as possible. The area is blessed with an average of 300 sunny days per year and many pistes are located on the sunny south side of the area, making a ski holiday in Alpe d'Huez Grand Domaine Ski one of the best locations for snowy slopes and long, sunny days. You must not allow additional people to stay in your accommodation that are not included on your holiday booking. You get return flights, accommodation and 22kg baggage included in your ATOL-protected package. Premium/Superior Rooms- typically the same as double and twin rooms but may have additional or more luxurious amenities. bicycles, tennis bag & racquets, may be carried for a discretionary charge strictly subject to prior agreement. How we grade accommodation:All the accommodation featured on our website and in our brochure has been carefully chosen to ensure that you are able to get the very best out of your holiday. Seek out five-star luxury and enjoy your swish hotel, return flights, 25kg baggage and private hotel transfers in one perfect package. Notification of flight changes: Please ensure you re-check your flight itinerary on our website between 72 and 24 hours before you are due to travel to make sure you have not missed any changes.