usually in ways that contribute to the public good, such as public health and research. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. Ive logged into athenaPatient, but it says my provider isnt supported yet. athenahealth reserves the right to make periodic updates and revisions to this Policy. Cookies are used for system performance functionality. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Find contact information and answers to frequently asked questions here. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. What is the feedback form, and how do I use it? THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. We secure your personal information from unauthorized access, use or disclosure. Click the Accounts icon in the lower right navigation bar. trouble logging in, password assistance, access to family members information etc.) Make a quick and easy payment online using the QuickPay Portal. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). powered by. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. If you need to speak with the office sooner, please call the office directly. You can ask us not to use or share certain health information for treatment, payment, or our operations. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. For Android devices: athenaPatient requires OS versions 10.x or above. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Select your provider and office location. The patient portal now exists in Spanish. We secure your personal information from unauthorized access, use or disclosure. Save time and boost clinical efficiency with our fully integrated, hands-free products. . Please try again later. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Please check periodically for updates. Make a quick and easy payment online using the QuickPay Portal. For current customers with athenaNet issues or who are seeking support. We must follow the duties and privacy practices described in this notice and give you a copy of it. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. Urgent matters should not be dealt with via the Patient Portal. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Who Can Access the Patient Portal. How soon can I expect a response from my provider? You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". Please do not expect a response on weekends or holidays. This is because all messages that you send and receive in the Patient Portal are part of your medical record. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Please. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. It is your responsibility to monitor these messages. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. If the issue persists, please report it by clicking Profile in the bottom navigation bar. What if I dont remember my Patient Portal email? The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. The Portal is not intended for use by anyone outside of the United States. Click the desired form. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. How do I ask a question about my account balance? We will provide a copy or a summary of your health information, usually within 30 days of your request. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. When an appointment is available for check in, you will see a button next to it labeled. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. We will say "yes" to all reasonable requests. To see these views, navigate to your Inbox by clicking the . athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. athenahealth is your provider's trusted billing partner for secure online payment. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. We plan to offer athenaPatient to all athenahealth customers and their patients soon. Navigate to the Account screen by clicking Account in the bottom navigation bar. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. Example: A doctor treating you for an injury asks another doctor about your overall health condition. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Meet the experts helping us reshape healthcare. Navigate to the Account screen by clicking Account in the bottom navigation bar. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). Let us know in writing if you change your mind. Please click OK to continue your session. This website uses encryption software. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. You are using an outdated browser that is not supported on the Patient Portal. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. We may also share your information when needed to lessen a serious and imminent threat to health or safety. We are required by law to maintain the privacy and security of your protected health information. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. How do I edit how my contact preferences for different types of notifications? If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. When you click the. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Here are answers to some frequently asked questions to help you get started. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. We are allowed or required to share your information in other ways . Your data should be available again once the systems are updated. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. You will need to wait until it is closer to the time of your appointment to check in. This website uses encryption software. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. You will also see a list of other individuals connected to your account with health records at the listed provider groups. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). Can I access my Patient Portal from the athenaPatient app? http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. This will bring up a detailed view of the results. How does the athenaPatient app relate to the Patient Portal? If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). You cannot permanently delete sent or archived messages. Statement Code is incorrect. You are using an outdated browser that is not supported on the Patient Portal. Please do not expect a response on weekends or holidays. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. To view the details of any test result, press the card of the result you want to view. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. You can access it 24 hours a day, and it will help you with your needs. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Navigate to your Patient Portal login page. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider.