The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. The failure of Grailed to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount. Seller Commission and Payment Processing Fees. As far as I'm concerned, none of the reasons he has named above hold true as he should have known what to expect when he made the purchase. and let us help you save your precious time, money, and effort. Cookie Notice By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and Grailed in accordance with the provisions of this Section 20 as of the date you last accepted the Terms, including any changes made prior to your rejection. You may submit an offer to buy Products included in a Product Listing through the Services. Binding offers are all other offers. Grailed may sometimes furnish an alphanumeric code that can be used for promotions or discounts for purchases through the Services. Tell him you accept no returns. Here's how to refund a payment: Go to your Activity. How to ship things on grailed - tln.raffaelepascarella.it Here Is How You Can Apply for a Grailed Refund Through PayPal. users). you are not obligated to refund the buyer, and if they chargeback or open a claim please contact us ( help@grailed.com) and we will make sure both you are protected and this user is spoken to and dealt with. Modifications to Arbitration and Class Action Waiver. If a seller does not have an eligible account connected to their. Buyer wants a refund : Grailed - reddit.com As a Seller you are responsible and agree to collect, pay, report, and remit any and all local, state, provincial, federal, or international taxes (including VAT and sales tax) that may be due by you, and as a Buyer you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due by you. Unless otherwise agreed between the parties within fourteen (14) days of Notice of the Dispute, the mediator will be nominated by CEDR. It is important that the information associated with your, We also ask you to help us fight bad actors by letting us know of suspicious activity, For more information about off-site activity go, This section describes how to list a product on. Bloomingdale's . I just returned an item to a seller, how do I get a refund - Grailed Rent The Runway. Terms of Service | Grailed Tell them they can sell it on if they no longer want it. Grailed will determine in its sole discretion whether to issue Seller a credit after an investigation. If you dont receive your refund, and youre eligible for a refund under the sellers return policy, you may be able to file a claim. Binding Purchase. For more information, please see our Alternatively, Buyers can negotiate the price of a Product with you. When I told him to relist, he said he wants the money now and wants to refund asap. 13. Is Grailed authenticity legit? Please reach out to the applicable payment processor with questions, concerns, or support issues. You are responsible for paying your own taxes. The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. What follows are some ground rules all Grailed users must agree to: If you have any questions about or suggestions to these Terms, please contact us at help@grailed.com. Keep on reading to find out which method suits you better. This can include order confirmations, shipping confirmations, and any other communication you have had with the seller. If the listing includes photos that look like they were taken from a website or catalog, it is also likely a fake. According to a recent article, Grailed has approximately seven million users and over three million product listings. Please contact us at [emailprotected] with your order number and a description of the problem. To do so, please contact Grailed support through the help center. Grailed offers a money-back guarantee for all items that are not as described in the listing. That's why we offer refunds for orders that qualify for Grailed Purchase Protection (which may include orders that never arrive, inauthentic items, and items that significantly differ from their listing for example, in color, size, condition, etc.) Use of the word "including" will be interpreted to mean "including without limitation." The seller protection program is only applicable to transactions through the Services, through PayPal, or Grailed Payments. Occasionally, the Services will expressly allow you to share, your User Content and User Content of other users, for personal, non-commercial use, such as through your social network account, blog, or email. Unfortunately, issues with listings come up, so we need to be able to remove problematic listings. Our third-party Payment Processors may charge you other fees, in accordance with the terms of use of such Payment Processors. Posted by u/[deleted] 1 year ago. Yes, you can request a refund on Grailed. What if the return policy is expensive or just a hassle? Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity; Sell, resell or commercially use our Services, except as expressly permitted by us under these Terms; Copy, reproduce, distribute, publicly perform or publicly display all or portions of our Services, except as expressly permitted by us or our licensors; Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services; Use our Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner; Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services; Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from our Services; Develop or use any applications that interact with our Services without our prior written consent; Send, distribute or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes; Bypass or ignore instructions contained in our robots.txt file; or. Once Seller ships and attaches applicable tracking information to the Product Listing or when the Product is delivered (in Grailed's sole discretion), Seller's account will be credited with the amount equal to the purchase price, minus taxes, Grailed's commission, Grailed Labels costs, and any applicable fees. Found the internet! For payments completed through means other than a Seller PayPal account, Grailed will refund the Buyer and then the Seller must reimburse Grailed. r/Grailed. Create an account to follow your favorite communities and start taking part in conversations. You hereby acknowledge and agree that: (a) you are solely responsible for reading the full Product Listing before offering a bid or commitment to buy; (b) when you use the Services to commit to pay a certain amount of money to an applicable Seller for a Product included in an applicable Product Listing and you are notified through the Services that such Seller accepts such offer, you agree to purchase such Product; and (c) we do not transfer legal ownership of Products from the Seller to the Buyer and have no responsibility or liability in connection therewith; and (d) we do not in any instances make any representations, warranties or guarantees as to whether an applicable Seller will choose to accept your offer, and we have no liability to you with respect to any such choice by Seller. All offers through PayPal are binding, which means a buyer is obligated to purchase an item if their offer is accepted. All sales on Grailed are final. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, GRAILED MAKES NO WARRANTY THAT (A) YOU WILL BE ABLE TO SELL OR PURCHASE ANY PRODUCTS THROUGH THE SERVICES OR THAT THE SERVICES WILL OTHERWISE MEET YOUR REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. from 6 a.m. to 6 p.m., Monday through Sunday, Take Grailed to Small Claims Court if They Breached Your Rights. These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements, and understandings of the parties. Eligible Sellers may use our "Grailed Labels" service to select a shipping rate, download a shipping label, and track their package; see here for more details and applicable terms. PLEASE READ THE MANDATORY ARBITRATION PROVISION (TO THE EXTENT LEGALLY ALLOWED IN YOUR JURISDICTION) IN SECTION 20, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. Privacy Policy. Buyer Data. Seller is responsible for the contents of their parcels and must comply with all terms and conditions of the shipping carrier. How do I refund a buyer? - Grailed Complaints, questions, and claims related to a Product should be directed to the applicable Seller. On a side noteif the incessant waiting on the phone while trying to reach customer service is driving you mad, you can get DoNotPay to hold the line for you. Buyer wants to refund? : r/Grailed - reddit.com if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by. Other than the proof of purchase is there anything else I should include in the dispute? You should file a Missing Mail claim with your local postal service, or contact your local law enforcement to file a report of Stolen Property. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Luckily, DoNotPay can assist you with filing a claim and demanding your money back. If you live in California or countries outside of the U.S., different terms may apply to you. Follow the instructions on the page. Cookie Notice or another jurisdiction that does not allow automatically binding transactions. Shipping. Reply [deleted] Grailed may also grant certain Sellers the ability to offer a discounted price on Product Listings that is only sent to the users that have favorited a specific Product Listing. The JAMS Rules are available on the JAMS website and are hereby incorporated by reference. Right to Share Other's User Content. What is the likelihood that PayPal will refund him? Issue the refund. The only two ways to get your Grailed refund is through DoNotPay or PayPal. We do however collect taxes that we are required by law to collect. If he has no proof of inauthenticity outside of it feels different then he has no right to a refund. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. If we are found to jointly control such Buyer data and we are held responsible in any way for its use by you, you agree to indemnify us. We will then proceed to: As a testament to our contributions to increasing legal access, DoNotPay was awarded the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. Founded in 2018, Grailed has quickly amassed over 3.7 million users and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. You're not required to refund the customer as long as you were clear in your listing. Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so it's supposed to run small), and he wants a refund and wants to ship the hoodie back to me. This includes your right to obtain refunds where appropriate. Go to Activity. The way it works is surprisingly yet effectively simple. ANY DISPUTE MUST BE FILED WITHIN ONE YEAR AFTER THE RELEVANT CLAIM AROSE; OTHERWISE, THE DISPUTE IS PERMANENTLY BARRED, WHICH MEANS THAT YOU AND GRAILED WILL NOT HAVE THE RIGHT TO ASSERT THE CLAIM. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Where to Sell Secondhand Clothing: A Guide - The Cut An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. Dawkins graduated with a MBA in 2015. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. If you are using the Services from a country embargoed by the U.S. or are on the U.S. Treasury Departmente's list of "Specially Designated Nationals," you agree that you will not engage in financial transactions or conduct any commercial activities through the Services. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If an item is not shipped within 7 days, the sale may be canceled and the buyer will be refunded. The Services are accessible to certain international Sellers and Buyers. eBay Buyer Says Item Not Received, but Tracking Shows - DoNotPay Your account may be suspended for failure to provide Grailed with all relevant tax information. If you received the payment via PayPal, you can also refund your buyer through PayPal directly, by following the steps below. Manage Settings We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Non-binding offers are offers made through PayPal guest checkout, Stripe ("Grailed Payments"), or if both you and the Buyer are located in the E.U. grailed buyer wants refund - nubblesitesolutions.com Every consumer should be protected from mistreatment such as unfair billing practices. If you receive an offer, you can accept, counter, or decline that offer. Find the sale in your recent activity and click on the 'Payment from' transaction. 1. If you choose to engage in off-site activities, Grailed makes no representations or warranties of any kind, express or implied, about the reliability, accuracy, suitability, safety, or authenticity of communications or transactions performed off-site or the individuals involved in such transactions. 4. PayPal claims can take up to 45 days to resolve, and you will want to have all of your documentation in order before you file. You agree to first contact us and try to resolve the dispute with us informally. Enforcement of this Section is solely at Grailed's discretion. Value 23. Process. We and our partners use cookies to Store and/or access information on a device. The parties agree to enter into mediation to settle a good faith Dispute and will do so in accordance with the CEDR's mediation procedures. Grailed reserves the right to discontinue providing Grailed Labels to any or all users at any time and for any reason. Additionally, if you share User Content, you must be able to edit or delete it, and you must edit or delete it promptly upon our request. What should i do? These promotional or discount codes may be sent via email to our registered users, presented through our Services or circulated at events and through other means and are subject to applicable promotional or discount terms. The bank is currently processing your refund, You can expect this process to take three to five business days, Your money should already be in your PayPal balance or in your bank account, Your refund is sent, but the bank hasnt yet cleared the payment, You can expect this to take another three to five business days, You can expect to wait for another three to five business days until the money shows up in your account, Of course, you can always get in touch with. Our AI-powered app enables you to file a claim without talking to customer service representatives or wasting time on various websites. users only, if a Dispute is unable to be resolved through the Notice process set out above, instead of arbitration the Dispute may be referred by either party to the Centre for Effective Dispute Resolution ("CEDR") for mediation. Buyer wants to refund? Press question mark to learn the rest of the keyboard shortcuts. Sellers must pay Grailed a commission on the total transaction amount received by a Seller (including VAT, if any, and shipping costs) in respect of any sale of a Product through the Services. Grailed Grailed is a website and app for selling used, higher-end fashion. Returns/ Grailed Purchase Protection. In the event you are accessing the Services via an application on a device provided by Apple, Inc. ("Apple") or an application obtained through the Apple App Store (in either case, an "Application"), the following shall apply: (a) you acknowledge that these Terms are between you and Grailed only, and not with Apple, and that Apple is not responsible for the Application or its content; (b) you will only use the Application in connection with an Apple device that you own or control; (c) you acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application; (d) in the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; (e) upon notification, Apple's sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application; and (f) you agree that Apple and Apple's subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these terms, Apple will have the right to enforce these Terms against you as the third party beneficiary hereof. Seller Protection. Payment Disclaimers. Seller hereby agrees to such automatic debiting. If a buyer is not satisfied with their purchase, they can contact Grailed within 48 hours of receiving the item and request a refund. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Please note that parental control protections (such as computer hardware, software, or filtering services) may be commercially available to assist you in limiting access to material that is harmful to minors. These are also located on the sellers profile page, and they give you an idea of what other buyers have said about the sellers service. You hereby acknowledge and agree that the total charge for any purchase in the amount of an accepted offer or counteroffer in connection with an applicable Product Listing may include shipping fees and state and local sales tax, the amount of which varies (e.g., due to factors including the type of item purchased and the shipping destination). Grailed Purchase Protection | Protection for Buyers & Sellers | Grailed If Seller does not ship the Product within the provided timeline, the order will be automatically canceled, and the Buyer refunded. Technically speaking its Grailed policy that all sales are final, which means this is your policy also. To the fullest extent permitted by applicable law, you release Grailed from responsibility, liability, claims, demands and/or damages (actual and consequential) of every kind and nature, known and unknown (including claims of negligence), arising out of or related to disputes between users (including Buyers and Sellers) and the acts or omissions of third parties. Can You Get a Refund on Grailed? Founded in 2018, Grailed has quickly amassed over. Further, if any part of this Section 20 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 20 will be enforceable. However, Grailed is not obligated to provide any maintenance, technical support, or other support for the payment features. You must comply with the applicable data protection laws with respect to your use of Buyer data. Selling and Buying sections in our Help Center. If an item doesn't fit the buyer, you are not obligated to accept a return, and if they open a claim PayPal likely will see that without sound reasoning it is buyer's remorse. I won't receive any All offers sent on Grailed are binding, which means a buyer is obligated to purchase an item if their offer is accepted. Buyer wants a refund . Click File a Claim and click Continue. You may resell it if you'd like but Grailed authenticated the product and it was listed as it was described." By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. After that, arbitration is a more informal way to resolve our disagreements than a lawsuit in court. You may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. But its all money, your money that youre entitled toand it can quickly mount up to a considerable sum. The Services may include functionality for suggesting more effective selling, such as discounting Products and Product price suggestions, but Sellers have sole discretion to set prices. Payment for any and all reasonable CEDR filing, administrative, and arbitrator fees will be in accordance with the CEDR rules. To do so, please contact Grailed support through the help center. Claiming your money back for a dissatisfactory purchase often seems like too much work, so you let it go.
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